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ONLINE CATALOG
 $114 - $299 |
INEXPENSIVE
PROTECTION.
Q: What happens when I submit my order? A:
Once your order is reviewed, you will be notified (via email) which
items will ship immediately and if any items are oversold. Rest
assured, if an item is oversold it is currently on order and is in the
process of being replenished. We can give exact delivery dates for
almost every item we offer if it is temporarily oversold. Orders placed
after 3 p.m. Mountain Time on Friday will ship Monday. Q: Why isn't my browser working with your site? A:
In order to use our site, cookies must be enabled on your browser. We
also recommend that you enable Javascript to be able to view additional
functionality. Q: Is ordering online secure? What are you going to do with my name and confidential information? A:
We've done our best to ensure the privacy and security of your
transactions. Your credit card number and other personal data will be
treated with the highest standards of safety, security features, and
confidentiality. Please read our Privacy Standards statement for more information. Q: How do I order online?A: To begin your visit to our Online Store, you can browse the site by choosing from the categories on the top of your screen. Choose from a category such as Pens by Brand, Ink and Refills, et cetera. This will take you to an additional pull-down menu to select from. You can also use our search function for any word (brand or product range) or stock number from our catalog.
To add an item to your cart, click "buy now" from the product pages. You will then be given an option to change quantities, engrave the item, and gift wrap the item. Once you have completed this process, you can add the item to your shopping cart by clicking the "Add to Cart" button. To continue shopping in another category, just click ‘Continue Shopping’. To complete your order, click the "Purchase" button on the Shopping Cart page, and you will be prompted for credit card billing and shipping information. You may also remove items from your cart, or click "Empty Basket" to clear the entire order. If you don't find a product you are looking for, we more than likely can acquire it for you. Just call and discuss your desires. We can usually get anything you want rather quickly. We love to do 'special orders' for our customers. Call or contact us with your request at or call 1-800-766-PENS. Q: How do I place a FAX or Mail Order? A: We
gladly accept orders placed via the mail, fax or courier.To access a
printable mail order form which may be useful, please select this link Printable PDF of Order Form When ordering via mail, fax or courier, please keep the following information in mind:
Q: Which credit cards do you accept? A: Colorado Pen Direct accepts VISA, MasterCard, American Express, and Discover.
Q: What products can I buy online? Are they different from the ones in your catalog? A:
Colorado Pen Direct strives to offer you the widest range of products,
both classics and items brand new to the market. Everything in our
catalog is available for purchase online. Our online store offers
additional items you won't find in our catalog. If you're looking for
something you don't see, don't hesitate to contact us.
Q: How do I return a purchase? >It is our policy to allow for the return of merchandise for any reason what so ever. Should you decide to return merchandise to us, we stipulate the following conditions:
A: To begin your visit to our Online Store, you can browse the site by choosing from the categories on the top of your screen. Choose from a category such as Pens by Brand, Ink and Refills, et cetera. This will take you to an additional pull-down menu to select from. You can also use our search function for any word (brand or product range) or stock number from our catalog. Q: Is my pen purchase covered under warranty?< A:
Absolutely. Most manufacturers warranty their products for a year or
more. Let us help you to get the service you deserve. Please complete
the return authorization form on the reverse side of your invoice. Use
the return label included with your order and ship returned item(s)
prepaid and insured to: Colorado Pen Direct / Returns For assistance in returning items, please call our customer service representatives at 800-766-PENS (800-766-7367). If merchandise has been used, a fifteen percent restocking fee will be deducted from your credit. Engraved/monogrammed merchandise is not returnable unless it has a manufacturing defect.
Q: What if an item is oversold when I place my order? A:
We order from our vendors five days a week. We have inbound shipments
arriving several times each day. Our merchandising department tracks
all oversold items individually and monitors the delivery dates given
to us by our vendors. We have a very sophisticated vendor on-order
system which monitors all orders from the time they are placed until
the day they are delivered. Your inbound item has already had its
paperwork processed the morning of its expected arrival date.
Q: What's the difference between a ballpoint and a roller ball? A:
While the ballpoint pen is the most widely sold writing instrument, we
actually sell many more roller ball pens. However, the ballpoint
remains a top choice for many writers and is well-suited for all
writing styles and business applications. The oil-based, paste ink
dries on contact. Refills write for miles and last for approximately
one year. Ballpoint refills are available in a number of colors and
point sizes. The roller ball is easy to use, a hybrid system that combines the "wet ink" feel of a fountain pen with the convenience of a ballpoint. Roller ball ink dries virtually instantly, and can be used in personal correspondence and business applications.
Q: What size fountain pen nib should I use? A:
It depends on various factors, including what kind of writing you do
most frequently and your personal style. A medium nib is recommended
for everyday writing. A fine nib is preferable if your handwriting is
small, you work with numbers or draw. Some individuals prefer a broad
nib for signatures and bold writing. We recommend you start out with a
medium nib. Keep in mind, there are no standards among manufacturers.
If in doubt, consult with us.
Q: What are oblique fountain pen nibs? A:
They are nibs, usually medium or broad, especially suited to natural
handwriting. All nibs, especially gold ones, will conform to your
individual handwriting, but oblique nibs will be especially comfortable
with a more extreme slant.
Q: Should I purchase a gold nib? A:
Gold is generally more flexible than other materials and will conform
to your handwriting more readily. Most gold nibs are coated with
iridium at the tip for longevity. Steel nibs can be perfectly
acceptable for everyday writing.
Q: How do I fill a fountain pen? A: A number of different inking systems are utilized by pen manufacturers. Here are instructions for the most common. Cartridge: Make sure you have the correct ink cartridge. Point the pen away from you and unscrew the barrel. Remove the empty cartridge and insert the new one (push past the initial resistance to break the seal). Replace the barrel and you're back in business. If it doesn't start to flow immediately, give the cartridge a slight squeeze. If it still doesn't flow, provide a small amount of moisture to the nib. This will start the natural 'wicking' process. Be carefull to keep the pen nib pointed away from you and anything which could be stained. Converter: Converters take the place of cartridges, and are filled from an ink bottle. With a squeeze-style converter, immerse the point in ink and press the converter several times. With a piston converter, immerse the point and twist the knob until the piston is all the way down, then draw it up slowly.
Q: Why does my fountain pen clog? A: It may need cleaning (see next question).
Q: How do I clean a fountain pen? A:
You should clean your fountain pen at least every two months if used
daily. Use lukewarm water only, never hot water, ammonia or any other
type of cleaner. You should remove the nib section and flush it under a
stream of water. If it doesn't flow clear, place the entire nib section
in a paper cup and let it soak at least overnight. Rinse the next day.
Still not rinsing clear? Give it a second day. This will usually take
care of any residual ink. After a few times cleaning your fountain pen
you will acquire a feel for each pen's needs.
Q: Why does my roller ball skip? A:
It is likely because the paper surface is unsuitable. Roller ball ink
is liquid and needs be absorbed. Papers with a glaze or coating prevent
the ink from being absorbed and can cause skipping. Also, be sure to
keep your pen capped when not in use. Roller ball ink can evaporate and
dry out the tip.
Q: Why does my pen sometimes leak on an airplane? A:
The newest pen technology is virtually immune to this problem. However,
low cabin pressures can wreak havoc if there is a significant amount of
air in the refill. Always try to fly with a full pen.
Q: How can I remove ink stains? A:
Your first line of defense is to keep the ink from setting. Some
recommend clear carbonated soft drinks, such as club soda. Hair spray
may also work. When you launder clothing stained with fountain pen ink,
use household ammonia. Ink stains on your fingers can be partially
removed by washing with soap and water.
Q: How can I repair my fountain pen? A:
If your fountain pen skips, try a few simple solutions before sending
it in for repairs. First, clean it thoroughly, even soaking the nib
overnight in water if necessary. Make sure you are filling it properly
(some pens must be "bled" before writing). If you are writing on
chemically coated paper that has a slick feel, wipe the pen point with
a soft cloth (not facial tissue) and try writing again. If your pen
still skips, try a different paper. If your pen skips on the down
stroke and the point spreads at the tip and/or has separated from the
feed underneath, the nib is sprung. Try to lighten your touch. If the
pen still skips, you may need to have the point reworked or replaced.
If you think there is a problem - give us a call.
Q: Do I need to use the same brand of ink as my pen? A:
Try whatever brand of ink you would like. They're all slightly
different. Experiment and have some fun with various colors and flow.
A:
Properly stored and securely capped, fountain pen ink should last
indefinitely. If sediment has formed in the bottle, it is a sign that
some of the water has evaporated and the ink should not be used.
Generally, manufacturers recommend that you not use fountain pen ink
that is more than several years old. |
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