|Order FAQ's Product FAQ's Refill Tutorial Fountain Pen Rollerball / Fineliner Ballpoint Multi-pen / Pencil|
Q1: What if an item is oversold when I place my order?
A: We order from our vendors five days a week. We have inbound shipments arriving several times each day. Our merchandising department tracks all oversold items individually and monitors the delivery dates given to us by our vendors. We have a very sophisticated vendor on-order system which monitors all orders from the time they are placed until the day they are delivered. Your inbound item has already had its paperwork processed the morning of its expected arrival date.
Q2: What happens when I submit my order?
A: Once your order is reviewed, you will be notified via email which items will ship immediately and if any items are oversold. Rest assured, if an item is oversold it is currently on order and is in the process of being replenished. We can give exact delivery dates for almost every item we offer if it is temporarily oversold. Orders placed after 2 p.m. Mountain Time on Friday will ship on Monday.
Q3: Why isn't my browser working with your site?
Q4: Is ordering online secure? What are you going to do with my name and confidential information?
A: We've done our best to ensure the privacy and security of your transactions. Your credit card number and other personal data will be treated with the highest standards of safety, security features, and confidentiality. Please read our Privacy Standards statement for more information.
Q5: How do I order online?
A: To begin your visit at ColoradoPen.com, you can browse the site by choosing from the categories on the top of your screen. Move your mouse to and select a category such as Pen Brands, Pen Refills, Accessories, et cetera. You can also use our search function for any word (brand or product range) or stock number from our catalog.
To add an item to your cart, you will be given options to choose from including item color, nib size, engraving, and gift wrap and / or card. Items cannot be added to the cart without first selecting these detailed attributes. After you have made your custom selections click the "Buy Now" button from the product page and the item(s) will be added to your Shopping Cart.
To continue shopping in another category, just click the "Continue Shopping" button. To complete your order, click the "Purchase" button on the Shopping Cart page, and you will be prompted for credit card billing and shipping information. You may also remove items from your cart, or click "Empty Basket" to clear the entire order.
If you don't find a product you are looking for, we more than likely can acquire it for you. Just call and discuss your desires. We can usually get anything you want rather quickly. We love to do special orders for our customers. Contact us with your request or call us at 1-800-766-7367 during normal business hours.
Q6: How do I place a Fax or Mail Order?
A: We gladly accept orders placed via the mail, fax or courier.To access a printable mail order form which may be useful, please select this link Printable PDF Order Form. Send your fax to 303-223-2330.
When ordering via mail, fax or courier, please keep the following information in mind:
Q7: Which credit cards do you accept?
A: Colorado Pen Direct accepts VISA, MasterCard, American Express, and Discover.
Q8: What products can I buy online? Are they different from the ones in your catalog? A: Colorado Pen Direct strives to offer you the widest range of products, both classics and items brand new to the market. Everything in our catalog is available for purchase online. Our online store offers additional items you won't find in our catalog. If you're looking for something you don't see, don't hesitate to contact us.
Q10: I can't find the product I'm looking for. How do I search for it?
A: To begin your visit to our Online Store, you can browse the site by choosing from the categories on the top of your screen. Move your mouse over a category such as Pen Brands, Categories, Pen Refills, et cetera. This will take you to an additional pull-down menu to select from. You can also use our search function for any word (brand or product range) or stock number from our catalog.
Q11: Is my pen purchase covered under warranty?
A: Absolutely. Most manufacturers warranty their products for a year or more. Please contact the manufacturer for details. Visit our Manufacturer's Information page for the manufacturer's specific contact information including address and telephone number.
If you require service within 30 days of your purchase OR if you choose for us to handle your repair visit our Repair / Warranty page. For assistance in returning items, please call our customer service representatives at 800-766-PENS (800-766-7367) and complete the return authorization steps located on the reverse side of your invoice. Ship returned item(s) prepaid and insured to:
Colorado Pen Direct
Repair / Returns
9100 West Jewell Avenue Suite 100
Lakewood, CO 80232
Please note: If merchandise has been used, a 15% restocking fee will be deducted from your credit. Engraved/monogrammed merchandise is not returnable unless it has a manufacturing defect.