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Should you decide to return merchandise to us, we stipulate the following conditions:
- All items must be returned within 30 days of receipt.
- Items must be returned with its exact original packaging intact.
- The item returned must be resalable.
- Engraved items cannot be returned.
- Please allow 15 working days for return shipping and processing.
- It is a good idea to call before returning your item so we can assign a 'Return Authorization' number.
Please ship any items via an insured carrier and one which requires a signature upon delivery. This is for your protection. We cannot be held responsible for any items lost or damaged while in transit to us.
- Please be specific when describing your reason for return or repair.
Please. Please do not return any item in a paper or padded envelope. Your carrier does not insure items returned in this type of packaging. We occasionally have $500 pens returned in envelopes. They are usually destroyed. We recommend using a box with proper padding to insure the items are not damaged during shipping.
- Returned items may incur a restocking fee of up to 15%.
- Items ordered incorrectly will be subject to a $5 restocking/processing fee.
800-766-7367
PLEASE DO NOT USE AN ENVELOPE OF ANY TYPE OR IT WILL BE POLITELY REFUSED.
Return your item to:
Colorado Pen Direct/Returns
9100 West Jewell Avenue
Suite 200
Lakewood, CO 80232
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