Many of our customers have been calling, emailing and getting to know our staff for honestly decades. Collectively, we have hundreds of years of writing instrument experience on staff. All of our staff is accessible to our customers. Because we want to be in touch. Our General Manager/Buyer, Cheryl, (22 years with the company) takes consumer calls because she loves the firsthand interaction with our customers. Or, you could get our IT Guy, Paul, (Also 22 years.). Besides developing our entire IT infrastructure, maintaining a world-class website and shooting all of our images, Paul takes consumer email and calls every day. Billi Jean (yes, 22 years) is our go to for American Pen Company needs as she manages stock and parts. She also happens to be our in-house bookkeeper, state tax manager, returns specialist, etc. We internally produce the entire effort you see from images to copy and web design.
We are a group of professionals who provide the best user experience when it comes to selecting a fine writing instrument on the web. We’re dedicated to extraordinary customer service when you need it. That means being available every day to answer any question you may have via email or phone. It means we ship every order same day if the product is in stock (Which means 92% of the time it ships same-day.) And on your behalf, we reach out to brands around the world and establish professional working relationships to bring what we feel are the finest products directly to our customers. Our staff works very hard to curate what we strongly feel are best in class products. We do all of this to be your go-to resource for all that is fine writing.